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Google Nexus 4: How to Undo “Android sync of Google Contacts will sometimes auto-merge contacts with the same last-names”

Posted by jpluimers on 2013/04/05

On my brand new Google Nexus 4, I had this problem that some contacts were merged based on their last name.

They were merged only on the phone: at the Google Contacts web page, they still were separate.

The issue was very much “in my face”, as one of the merges was my brother and mother. For which I am pretty sure they are separate entities, both alive and kicking.

Browsing for a solution, I found these links (the first one got me to the others):

The issue is still there (I synced 3 weeks ago).

The solution is per device (the sync breaks on your device, not on Google Contacts).

The steps of the solution were not completely clear, so below are screenshots. Click on each screenshot to get a larger crisp 768×1280 HD image.

First the list of steps, then the same list with screenshots.

  1. Open the Contacts on your device, and search for the one that got wrongfully merged.
    Click the contact to view it.
  2. Click on the edit contact to edit it.
  3. Observe that sometimes the name changes, that is because the edit shows both contacts in one big screen.
    Now click the triple-dot button to show the menu.
  4. Click the “Separate” menu entry.
  5. Click “OK” to confirm the separation (unmerge).
  6. The contact is now saved (in its read-only view form) and you can still see the old “call count” at the bottom.
  7. As soon as it has been saved, you will see a new “call count” and less contact type entries.
    Now click the back-button.
  8. Observe you got two separate contact entries (more if Android merged really badly).

Why click in stead of touch? Because I’m 40+ (:

  1. Open the Contacts on your device, and search for the one that got wrongfully merged.
    Click the contact to view it.
  2. Click on the edit contact to edit it.
  3. Observe that sometimes the name changes, that is because the edit shows both contacts in one big screen.
    Now click the triple-dot button to show the menu.
  4. Click the “Separate” menu entry.
  5. Click “OK” to confirm the separation (unmerge).
  6. The contact is now saved (in its read-only view form) and you can still see the old “call count” at the bottom.
  7. As soon as it has been saved, you will see a new “call count” and less contact type entries.
    Now click the back-button.
  8. Observe you got two separate contact entries (more if Android merged really badly).

–jeroen

via: sync – Why were some of my contacts automatically merged without notice? – Android Enthusiasts Stack Exchange.

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