The Wiert Corner – irregular stream of stuff

A while ago one of our machines threw an error 8E5E03FB while installing SP1 (KB976932) on Window 7 Home Premium.

This is what I used to recover from that (note that failed alone means it failed with the previous error code):

1. Performed chkdsk %SystemDrive% /F, rebooted, waited for any issues to get fixed (none were)
2. Disabled Avast anti virus, then update -> failed
3. Reboot, then update -> failed
4. Reboot in safe mode, then update -> failed
5. On an Administrative command prompt, run sfc /scannow
6. Reboot, then update -> failed
7. Downloaded [WayBack] Download Windows 7 and Windows Server 2008 R2 Service Pack 1 (KB976932) from Official Microsoft Download Center **
8. Reboot, then install download -> failure
9. Looked at %SystemRoot%\Logs\CBS\CBS.log and found this entry:
   • CBS Failed call to CryptCATAdminAddCatalog. [HRESULT = 0x8e5e03fb - JET_errPageNotInitialized

10. Searched for that combination
11. Via [WayBack] Error code 8E5E03FB for Windows 7 updates – Microsoft Community, went for https://aka.ms/diag_wu to [WayBack] https://download.microsoft.com/download/6/C/9/6C970550-32AB-4235-9CDD-7FC9DD848BBB/WindowsUpdate.diagcab
12. Ran the diagnostics which fixed many problems, but left alone a 0x80070057.
13. Rebooted, then installed the SP1 download -> failed.
14. Via[WayBack] SP1 installation failure, Code 0x8e5e03fb, performed the steps in [WayBack] How do I reset Windows Update components?.
15. Rebooted, then installed the SP1 download -> failed, but for a new reason: 0x80070490.
16. Rebooted, then used on-line Windows update to install SP1 -> failed, but for again a new reason: Code B7. This was in the CBS.Log: Store corruption detected in function CCSDirectTransaaction::ShouldKeepAliveFromInstallmap on resource amd64_avast.vc140.crt_fcc99ee6193ebbca_14.0.24210.0_none_56aba0211ca246c2.
17. Uninstalled Avast.
18. Installed CheckSUR (KB947821:[WayBack] Download System Update Readiness Tool for Windows 7 (KB947821) [October 2014] from Official Microsoft Download Center)
19. Rebooted, then used on-line Windows update to install SP1 -> failed, but for a new reason: 0x80070490. This was in the CBS.Log: Failed to resolve package 'Package_2_for_KB2507938~31bf3856ad364e35~amd64~~6.1.1.4' [HRESULT = 0x80070490 - ERROR_NOT_FOUND].
20. Searching for that error, I found [WayBack] [Win7HomePremium] Unable to install Service Pack 1 – Page 2 which got me to [WayBack] Download SFCFix – MajorGeeks, then run these in an administrative command prompt:
    SFC /SCANNOW
SFCFix
21. The latter reported no errors, so I did some more searching and bumped into [WayBack] Installation Failures / CBS Store corruptions: Uncommon issues and troubleshooting – Microsoft GTSC Romania – Enterprise Platforms Support.
22. It lead me to uninstall the package encompassing 'Package_2_for_KB2507938~31bf3856ad364e35~amd64~~6.1.1.4': dism /online /remove-package /packagename:Package_2_for_KB2507938~31bf3856ad364e35~amd64~~6.1.1.4
23. Rebooted, then used on-line Windows update to install SP1 -> failed
24. CBS.log first 0x80070490 entry is still Failed to resolve package 'Package_2_for_KB2507938~31bf3856ad364e35~amd64~~6.1.1.4' [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
25. Performed wusa /uninstall /KB:2507938 -> failed indicating De update KB2507938 is niet op deze computer geïnstalleerd. (“The update KB2507938 is not installed on this computer.”)
26. That resulted into one Google Search hit: [WayBack] [SOLVED] [Win7] Error Code 80070490 to KB3126587, so downloaded [WayBack] Download Security Update for Windows 7 (KB2507938) from Official Microsoft Download Center
27. Manually installed the downloaded KB2507938 -> failed with De update geldt niet voor uw computer. (“The update is not applicable to your computer”)
28. Followed [WayBack] Windows Update Forum Posting Instructions and a few extra steps from [SOLVED] [Win7] Error Code 80070490 to KB3126587 so came up with this:
    1. To get into a relatively clean CBS log: Reboot, then install download -> failure
    2. Run CheckSUR KB947821
    3. On the administrative console, run
       • SFC /SCANNOW
       • SFCFix
       • FRST64
         the latter with search argument KB2507938
29. Attached files from:
    1. %SystemRoot%\Logs\CBS:
       • CBS.log
       • CbsPersist_20170709180806.cab
         • This is the log file during SP1 update
       • CheckSUR.log
       • CheckSUR.persist.log
    2. %SystemRoot%\Logs\SFCFix:
    3. %SystemRoot%\Logs\FRST64:
       • Addition.txt
       • FRST.txt

So I asked this question: [WayBack] [Win7HomePremium] SP1 fails with 0x80070490 as KB2507938 is not fully present.

Extra tools used

• [WayBack] Download SFCFix – MajorGeeks
  • download 1: [WayBack] SFCFix.exe
  • download 2: [WayBack] SFCFix.exe
• [WayBack] FRST Tutorial – How to use Farbar Recovery Scan Tool – Malware Removal Guides and Tutorials
  • [WayBack] Farbar Recovery Scan Tool Download
    • x64 version: [WayBack] FRST64.exe
    • x86 version: [WayBack] FRST.exe
  • [WayBack] FRST – Farbar Recovery Scan Tool Download – Geeks to Go Forum -> does not allow WayBack or Archive.is archival of download links

** SP1 download

TL;DR: for English Windows 7 x64 you need [WayBack] https://download.microsoft.com/download/0/A/F/0AFB5316-3062-494A-AB78-7FB0D4461357/windows6.1-KB976932-X64.exe

Note that the download file naming is very confusing as you will see only the above 6 files from the below list (which is English, but similar for other languages):

Hey ma: modern web interfaces do NOT have scroll bars to hint you the actual download is almost at the bottom!

The full list however is this and you need the file marked X64 which is the second one from the bottom:

	7601.17514.101119-1850_Update_Sp_Wave1-GRMSP1.1_DVD.iso	1.9 GB
	Windows_Win7SP1.7601.17514.101119-1850.AMD64CHK.Symbols.msi	262.7 MB
	Windows_Win7SP1.7601.17514.101119-1850.AMD64FRE.Symbols.msi	287.8 MB
	Windows_Win7SP1.7601.17514.101119-1850.IA64CHK.Symbols.msi	241.8 MB
	Windows_Win7SP1.7601.17514.101119-1850.IA64FRE.Symbols.msi	193.4 MB
	Windows_Win7SP1.7601.17514.101119-1850.X86CHK.Symbols.msi	294.5 MB
	Windows_Win7SP1.7601.17514.101119-1850.X86FRE.Symbols.msi	330.6 MB
	windows6.1-KB976932-IA64.exe	511.6 MB
	windows6.1-KB976932-X64.exe	903.2 MB
	windows6.1-KB976932-X86.exe	537.8 MB

–jeroen

https://gist.github.com/jpluimers/e7ef2f35fb5110d9a0878b475bb148c7