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Windows 7 Home Premium SP1 update throwing 8E5E03FB and later 80070490

Posted by jpluimers on 2018/12/28

A while ago one of our machines threw an error 8E5E03FB while installing SP1 (KB976932) on Window 7 Home Premium.

This is what I used to recover from that (note that failed alone means it failed with the previous error code):

  1. Performed chkdsk %SystemDrive% /F, rebooted, waited for any issues to get fixed (none were)
  2. Disabled Avast anti virus, then update -> failed
  3. Reboot, then update -> failed
  4. Reboot in safe mode, then update -> failed
  5. On an Administrative command prompt, run sfc /scannow
  6. Reboot, then update -> failed
  7. Downloaded [WayBackDownload Windows 7 and Windows Server 2008 R2 Service Pack 1 (KB976932) from Official Microsoft Download Center **
  8. Reboot, then install download -> failure
  9. Looked at %SystemRoot%\Logs\CBS\CBS.log and found this entry:
    • CBS Failed call to CryptCATAdminAddCatalog. [HRESULT = 0x8e5e03fb - JET_errPageNotInitialized
  10. Searched for that combination
  11. Via [WayBackError code 8E5E03FB for Windows 7 updates – Microsoft Community, went for https://aka.ms/diag_wu to [WayBack] https://download.microsoft.com/download/6/C/9/6C970550-32AB-4235-9CDD-7FC9DD848BBB/WindowsUpdate.diagcab
  12. Ran the diagnostics which fixed many problems, but left alone a 0x80070057.
  13. Rebooted, then installed the SP1 download -> failed.
  14. Via[WayBackSP1 installation failure, Code 0x8e5e03fb, performed the steps in [WayBackHow do I reset Windows Update components?.
  15. Rebooted, then installed the SP1 download -> failed, but for a new reason: 0x80070490.
  16. Rebooted, then used on-line Windows update to install SP1 -> failed, but for again a new reason: Code B7. This was in the CBS.Log: Store corruption detected in function CCSDirectTransaaction::ShouldKeepAliveFromInstallmap on resource amd64_avast.vc140.crt_fcc99ee6193ebbca_14.0.24210.0_none_56aba0211ca246c2.
  17. Uninstalled Avast.
  18. Installed CheckSUR (KB947821:[WayBackDownload System Update Readiness Tool for Windows 7 (KB947821) [October 2014] from Official Microsoft Download Center)
  19. Rebooted, then used on-line Windows update to install SP1 -> failed, but for a new reason: 0x80070490. This was in the CBS.Log: Failed to resolve package 'Package_2_for_KB2507938~31bf3856ad364e35~amd64~~6.1.1.4' [HRESULT = 0x80070490 - ERROR_NOT_FOUND].
  20. Searching for that error, I found [WayBack[Win7HomePremium] Unable to install Service Pack 1 – Page 2 which got me to [WayBackDownload SFCFix – MajorGeeks, then run these in an administrative command prompt:
    SFC /SCANNOW
    SFCFix
  21. The latter reported no errors, so I did some more searching and bumped into [WayBackInstallation Failures / CBS Store corruptions: Uncommon issues and troubleshooting – Microsoft GTSC Romania – Enterprise Platforms Support.
  22. It lead me to uninstall the package encompassing 'Package_2_for_KB2507938~31bf3856ad364e35~amd64~~6.1.1.4': dism /online /remove-package /packagename:Package_2_for_KB2507938~31bf3856ad364e35~amd64~~6.1.1.4
  23. Rebooted, then used on-line Windows update to install SP1 -> failed
  24. CBS.log first 0x80070490 entry is still Failed to resolve package 'Package_2_for_KB2507938~31bf3856ad364e35~amd64~~6.1.1.4' [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
  25. Performed wusa /uninstall /KB:2507938 -> failed indicating De update KB2507938 is niet op deze computer geïnstalleerd. (“The update KB2507938 is not installed on this computer.”)
  26. That resulted into one Google Search hit: [WayBack[SOLVED] [Win7] Error Code 80070490 to KB3126587, so downloaded [WayBackDownload Security Update for Windows 7 (KB2507938) from Official Microsoft Download Center
  27. Manually installed the downloaded KB2507938 -> failed with De update geldt niet voor uw computer. (“The update is not applicable to your computer”)
  28. Followed [WayBack] Windows Update Forum Posting Instructions and a few extra steps from [SOLVED] [Win7] Error Code 80070490 to KB3126587 so came up with this:
    1. To get into a relatively clean CBS log: Reboot, then install download -> failure
    2. Run CheckSUR KB947821
    3. On the administrative console, run
      • SFC /SCANNOW
      • SFCFix
      • FRST64
        the latter with search argument KB2507938
  29. Attached files from:
    1. %SystemRoot%\Logs\CBS:
      • CBS.log
      • CbsPersist_20170709180806.cab
        • This is the log file during SP1 update
      • CheckSUR.log
      • CheckSUR.persist.log
    2. %SystemRoot%\Logs\SFCFix:
    3. %SystemRoot%\Logs\FRST64:
      • Addition.txt
      • FRST.txt

So I asked this question: [WayBack[Win7HomePremium] SP1 fails with 0x80070490 as KB2507938 is not fully present.

Extra tools used

** SP1 download

TL;DR: for English Windows 7 x64 you need [WayBackhttps://download.microsoft.com/download/0/A/F/0AFB5316-3062-494A-AB78-7FB0D4461357/windows6.1-KB976932-X64.exe

Note that the download file naming is very confusing as you will see only the above 6 files from the below list (which is English, but similar for other languages):

Hey ma: modern web interfaces do NOT have scroll bars to hint you the actual download is almost at the bottom!

Hey ma: modern web interfaces do NOT have scroll bars to hint you the actual download is almost at the bottom!

The full list however is this and you need the file marked X64 which is the second one from the bottom:

7601.17514.101119-1850_Update_Sp_Wave1-GRMSP1.1_DVD.iso 1.9 GB
Windows_Win7SP1.7601.17514.101119-1850.AMD64CHK.Symbols.msi 262.7 MB
Windows_Win7SP1.7601.17514.101119-1850.AMD64FRE.Symbols.msi 287.8 MB
Windows_Win7SP1.7601.17514.101119-1850.IA64CHK.Symbols.msi 241.8 MB
Windows_Win7SP1.7601.17514.101119-1850.IA64FRE.Symbols.msi 193.4 MB
Windows_Win7SP1.7601.17514.101119-1850.X86CHK.Symbols.msi 294.5 MB
Windows_Win7SP1.7601.17514.101119-1850.X86FRE.Symbols.msi 330.6 MB
windows6.1-KB976932-IA64.exe 511.6 MB
windows6.1-KB976932-X64.exe 903.2 MB
windows6.1-KB976932-X86.exe 537.8 MB

–jeroen

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