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No forwarding phone number – Google Product Forums

Posted by jpluimers on 2020/03/30

It seems Google Voice has gotten more restrictions over time that I was not aware of: [Archive.isNo forwarding phone number – Google Product Forums:

Bluescat said:
There is no bug involved here. And no, you haven’t stumbled on a way to game the system.

Two things have changed.

  1. With the introduction of Google Hangouts’ ability to place and receive calls via a Google Voice telephone number, the requirement to maintain a 10-digit forwarding phone number was removed. So yes, you can remove all forwarding phone numbers from your account if you wish. However, keep in mind that you have now made it more difficult to access your account from a telephone, to manage your voicemail greetings, listen to messages, set Do Not Disturb mode, etc. Without a forwarding phone number, you have no way to do that over the phone.
  2. In response to fraud and abuse of the service, Google now requires that users have a valid, working (paid-service) telephone number, which hasn’t been previously used to claim another Google Voice number, to be eligible to be issued a new Google Voice number. This is designed to deter people from collecting multiple Google Voice phone numbers to use for spam, robocalling, stalking, etc. Once that number has been used to claim a Google Voice number, it can’t be used to claim another Google Voice number. However, there’s no requirement that it be left on the account. Removing the forwarding phone from one Google Voice account will not enable that forwarding number to be used to claim a Google Voice number for another account.
    So, all you did was use up your husband’s entitlement to a Google Voice number.

Finally, a disclaimer: Google Voice cannot be used for emergency 911 calling. Not having some alternative telephone service available for that purpose is a very bad idea.

–jeroen

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