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Why We Write Tickets – Hacker Noon

Posted by jpluimers on 2019/06/04

Should be on the wall for every development team around:

Why We Write Tickets

Shared with my team the other day in Slack …

Why we write tickets

  • So if we get sick, a teammate can help us out
  • To help us decompose our work into small pieces
  • As a placeholder for a real-life conversation
  • To keep track of how we resolved the issue
  • To make our standups effective
  • To point out dependencies
  • To reflect on the mix/makeup of our work during retros
  • Self-discipline.
  • Don’t take on too much.
  • Try to do one thing at a time

Why we DON’T write tickets

  • To track our time
  • To compete with other team members
  • To show managers we’re busy
  • To make managing people possible
  • To report status, or % complete
  • Because Jira is fun to use
  • External discipline

John CutlerFollow – Multiple hat-wearer. Product development nut. I love wrangling complex problems and answering the why with qual/quant data. May 4

Source: [WayBackWhy We Write Tickets – Hacker Noon

Via: [WayBack] Why We Write Tickets – Hacker Noon – Marjan Venema – Google+


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