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Jeroen W. Pluimers on .NET, C#, Delphi, databases, and personal interests

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Archive for May 9th, 2024

Albert Heijn needs to give their AH-mobiel pre-paid user-experience more love

Posted by jpluimers on 2024/05/09

If you have an prepaid Dutch AH-mobiel SIM card, topping it up or refilling is a hell as none of the web-links you get via SMS or top vouchers function.

When you get an SMS warning that your account is almost running out, it contains the link to [Wayback/Archive] ah.nl/opwaarderen which has no indication how to refill.

When buying a refill voucher at the Albert Heijn store, it contains two links that lead to HTTP 404 error pages:

Albert Heijn has their own [Wayback/Archive] ah.nl domain (which sometimes is totally down), but the refill link is on a completely different domain which – from a phishing point of view – is ideal to lure people into other refill pages.

The only Albert Heijn web-page linking to the actual refill link is [Wayback/Archive] Sim Only | Albert Heijn: ah.nl/over-ah/winkelservices/mobiel/sim-only.

The on-line refill link is [Wayback/Archive] AH mobiel opwaarderen: https://reload.alphacomm.network/web/ah which raises all kinds of red phishing flags:

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Posted in Cellular telephony, Development, Power User, Security, Software Development, Telephony, User Experience (ux), Web Development | Leave a Comment »