The Wiert Corner – irregular stream of stuff

Jeroen W. Pluimers on .NET, C#, Delphi, databases, and personal interests

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Archive for the ‘User Experience (ux)’ Category

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Albert Heijn needs to give their AH-mobiel pre-paid user-experience more love

Posted by jpluimers on 2024/05/09

If you have an prepaid Dutch AH-mobiel SIM card, topping it up or refilling is a hell as none of the web-links you get via SMS or top vouchers function.

When you get an SMS warning that your account is almost running out, it contains the link to [Wayback/Archive] ah.nl/opwaarderen which has no indication how to refill.

When buying a refill voucher at the Albert Heijn store, it contains two links that lead to HTTP 404 error pages:

Albert Heijn has their own [Wayback/Archive] ah.nl domain (which sometimes is totally down), but the refill link is on a completely different domain which – from a phishing point of view – is ideal to lure people into other refill pages.

The only Albert Heijn web-page linking to the actual refill link is [Wayback/Archive] Sim Only | Albert Heijn: ah.nl/over-ah/winkelservices/mobiel/sim-only.

The on-line refill link is [Wayback/Archive] AH mobiel opwaarderen: https://reload.alphacomm.network/web/ah which raises all kinds of red phishing flags:

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Posted in Cellular telephony, Development, Power User, Security, Software Development, Telephony, User Experience (ux), Web Development | Leave a Comment »

Web-Design user experience: if you replace actual characters with images or empty styled items you will exclude screen-readers and make visually impaired unhappy (and others too)

Posted by jpluimers on 2024/02/15

So I was on a medical site trying to copy my prescriptions trying to copy them:

Before copying After copying
Image Image

In this case, the element that failed to copy was this:

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Posted in CSS, Dark Pattern, Development, Software Development, User Experience (ux), Web Development | Leave a Comment »

When sending out IDs or credentials per snail mail, please use a font that distinguishes zeroes from ohs

Posted by jpluimers on 2023/12/20

Paper mail is about user experience too, not just ads, but letters too, especially the ones sending out IDs or credentials.

There were three characters that could either be an oh or a zero, so it took me half the permutations to get it right.

A font like Consolas is fine for that (and ships with Windows). Even better: use OCR A.

ConsolasOCR A

Based on [Wayback/Archive] Jeroen Wiert Pluimers on Twitter: “Tip voor @xs4all: In de rest van de xs4all->KPN migratie, stuur “Onderwerp Uw wachtwoord voor Telefonie” brieven gaarne in een lettertype waar de 000 en OOO heel duidelijk van elkaar kunnen worden onderscheiden. Hier 4 pogingen (de helft van de permutaties) nodig gehad. “

–jeroen

Posted in Development, Software Development, User Experience (ux) | Leave a Comment »

Vanaf 1 juli kost opheffen oude spaarrekening EUR 75, dus wees er snel bij: Beëindig je oude spaarproduct – ING – Sparen

Posted by jpluimers on 2022/06/20

[Wayback/Archive] Beëindig je oude spaarproduct – ING – Sparen: tot 1 juli kan dit nog zonder EUR 75 aan kosten.

De flow bestaat uit een stap of 30 (als je kiest voor online identificatie via IDIN) en eindigt heel onverwachts niet op ing.nl, maar op digitaal.id:

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Posted in Banking, Development, LifeHacker, Power User, User Experience (ux) | Leave a Comment »

Having wrong address field order is an almost Dark Pattern to me: #mijnOLVG again.

Posted by jpluimers on 2022/02/23

Yesterday I wrote about I consider stealing the user’s time because of a bad UX design among the Dark Patterns.

It was about a site blocking the paste of an e-mail field.

I forgot about an almost Dark Pattern on the same site that might be not obvious for English and French readers, but (though there is little documentation on this) there are a lot of countries having the house number put after the street name.

When filling out forms, it makes a lot of sense to put the house number and street name fields in the order of use for the majority of people living that country.

Not doing so rates a form almost as Dark Pattern, for instance the Dutch “MijnOLVG” site, as this is their account sign-up form:

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Posted in Dark Pattern, Development, Power User, Software Development, User Experience (ux), Web Development | Leave a Comment »

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