When your UniFi Cloud Key web interface shows this [Archive.is] after upgrading:
UniFi Controller is starting up…
Please wait a moment
Then you just ran into a bug which seems to occur most with 5.9.29 of the UniFi software: [Archive.is] “UniFi Controller is starting up…” “Please wait a moment” “5.9.29” – Google Search
The easiest way is to restore from a backup: this usually works.
For that you need ssh access, which usually is with the ubnt user. But you could have made life more complicated when you followed these:
- [WayBack] UniFi – Accounts and Passwords for Controller, Cloud Key, and Other Devices – Ubiquiti Networks Support and Help Center: UniFi Device Authentication Password
- [WayBack] UniFi – Accounts and Passwords for Controller, Cloud Key, and Other Devices – Ubiquiti Networks Support and Help Center: UniFi Controller Password
- [WayBack] UniFi – Accounts and Passwords for Controller, Cloud Key, and Other Devices – Ubiquiti Networks Support and Help Center: UniFi SSH and Cloud Key Password
Steps from [WayBack] UniFi Controller is starting up… Please Wait A Moment – Ubiquiti Networks Community (thanks [Archive.is] About mrfoxdk – Ubiquiti Networks Community!):
- SSH to the Unifi CloudKey
dpkg -P unifi- Open a browser and browse the URL of CloudKey
- Login
- Press “Install” under UniFi
- Wait for the process to complete, and then wait a bit for the service to be brought online.
- Recover the configuration backup from the latest backup
Removing and reinstalling the UniFi software, then restore from backup
Step 2 above will purge the unifi software of the cloud key as per dpkg --help:







