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Incidents, fixes, and the day after – Booking.com Infrastructure – Medium

Posted by jpluimers on 2019/11/11

In larger teams, to handle Incidents, fixes, and the day after – Booking.com Infrastructure – Medium [WayBack] you escalate it through a set of carefully chosen phases.

  1. Starting the escalation
  2. Gathering the firefighters
  3. Going back to business
  4. Closing the escalation
  5. Working towards the permanent solution
  6. Postmortem retrospective

–jeroen

via: [WayBack] Incident Handling und der Tag danach (Booking.com) – – Kristian Köhntopp – Google+

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