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Incidents, fixes, and the day after – Infrastructure – Medium

Posted by jpluimers on 2019/11/11

In larger teams, to handle Incidents, fixes, and the day after – Infrastructure – Medium [WayBack] you escalate it through a set of carefully chosen phases.

  1. Starting the escalation
  2. Gathering the firefighters
  3. Going back to business
  4. Closing the escalation
  5. Working towards the permanent solution
  6. Postmortem retrospective


via: [WayBack] Incident Handling und der Tag danach ( – – Kristian Köhntopp – Google+

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