Incidents, fixes, and the day after – Booking.com Infrastructure – Medium
Posted by jpluimers on 2019/11/11
In larger teams, to handle Incidents, fixes, and the day after – Booking.com Infrastructure – Medium [WayBack] you escalate it through a set of carefully chosen phases.
- Starting the escalation
- Gathering the firefighters
- Going back to business
- Closing the escalation
- Working towards the permanent solution
- Postmortem retrospective
–jeroen
via: [WayBack] Incident Handling und der Tag danach (Booking.com) – – Kristian Köhntopp – Google+
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