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Jeroen W. Pluimers on .NET, C#, Delphi, databases, and personal interests

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Some people still don’t know they should apply the Crucial Firmware Update For Crucial m4 SSD BSOD

Posted by jpluimers on 2020/01/10

Luckily I was watching over the shoulder of a friend when his hung as it was a while ago I had encountered issues like that.

Sometimes the system would get in trouble without warning: the machine would just hang. No Windows Event log or other place where we could trace back the origin.

I suspected failing hardware because it was similar to other machines I had seen: memory, loose connectors or power issues came to mind first.

After about a week of trial and error I decided to check SMART status. HDTune did not warn of anything special. SmartCtl however did:

This drive may hang after 5184 hours of power-on time:
http://www.tomshardware.com/news/Crucial-m4-Firmware-BSOD,14544.html
See the following web pages for firmware updates:
http://www.crucial.com/support/firmware.aspx
http://www.micron.com/products/solid-state-storage/client-ssd#software

The relevant links (I prefer the WayBack links as at times the site is very slow) are below.

After upgrading the firmware, the problems were gone.

version compatible products download
070H Crucial m4 2.5-inch (7mm & 9.5mm) SSD Windows® 7 Updater Application

[WayBack] download firmware

[WayBack] instruction guide

 Windows® 8 Updater Application

[WayBack] download firmware

[WayBack] instruction guide

 Manual Boot File for Windows and Mac®

[WayBack] download firmware

[WayBack] instruction guide
Release Date: 04/02/2013

Firmware 070H is recommended for anyone currently running 040H or previous firmware releases. It includes incremental improvements and refinements over these versions which may improve the overall user experience.

Like recent firmware versions, version 070H has improvements over versions 000F which are specific for Windows 8 and new UltraBook systems, although systems running Windows 7 and other operating systems may also see improvements. Any m4 firmware
version will function normally in Windows 8, even without these performance improvements.

The following is a summary of changes between 040H and 070H, which are independent of operating system:

  • Resolved a power-up timing issue that could result in a drive hang, resulting in an inability to communicate with the host computer. The hang condition would typically occur during power-up or resume from Sleep or Hibernate. Most often, a new
    power cycle will clear the condition and allow normal operations to continue. The failure mode has only been observed in factory test. The failure mode is believed to have been contained to the factory. This fix is being implemented for all new
    builds, for all form factors, as a precautionary measure. The fix may be implemented in the field, as desired, to prevent occurrence of this boot-time failure. To date, no known field returns have been shown to be related to this issue. A failure
    of this type would typically be recoverable by a system reset.

Additional details can be found in the firmware guide

–jeroen


smartctl 6.6 2017-11-05 r4594 [x86_64-w64-mingw32-w10-1709] (sf-6.6-1)
Copyright (C) 2002-17, Bruce Allen, Christian Franke, http://www.smartmontools.org
=== START OF INFORMATION SECTION ===
Model Family: Crucial/Micron RealSSD m4/C400
Device Model: M4-CT512M4SSD2
Serial Number: 000000001117030712D2
LU WWN Device Id: 5 00a075 1030712d2
Firmware Version: 0001
User Capacity: 512.110.190.592 bytes [512 GB]
Sector Size: 512 bytes logical/physical
Rotation Rate: Solid State Device
Form Factor: 2.5 inches
Device is: In smartctl database [for details use: -P show]
ATA Version is: ACS-2, ATA8-ACS T13/1699-D revision 6
SATA Version is: SATA 3.0, 6.0 Gb/s (current: 3.0 Gb/s)
Local Time is: Sun Dec 31 18:24:18 2017 WE
==> WARNING: This drive may hang after 5184 hours of power-on time:
http://www.tomshardware.com/news/Crucial-m4-Firmware-BSOD,14544.html
See the following web pages for firmware updates:
http://www.crucial.com/support/firmware.aspx
http://www.micron.com/products/solid-state-storage/client-ssd#software
SMART support is: Available – device has SMART capability.
SMART support is: Enabled
AAM feature is: Unavailable
APM level is: 254 (maximum performance)
Rd look-ahead is: Enabled
Write cache is: Enabled
DSN feature is: Unavailable
ATA Security is: Disabled, frozen [SEC2]
=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED
General SMART Values:
Offline data collection status: (0x80) Offline data collection activity
was never started.
Auto Offline Data Collection: Enabled.
Self-test execution status: ( 0) The previous self-test routine completed
without error or no self-test has ever
been run.
Total time to complete Offline
data collection: ( 2380) seconds.
Offline data collection
capabilities: (0x7b) SMART execute Offline immediate.
Auto Offline data collection on/off support.
Suspend Offline collection upon new
command.
Offline surface scan supported.
Self-test supported.
Conveyance Self-test supported.
Selective Self-test supported.
SMART capabilities: (0x0003) Saves SMART data before entering
power-saving mode.
Supports SMART auto save timer.
Error logging capability: (0x01) Error logging supported.
General Purpose Logging supported.
Short self-test routine
recommended polling time: ( 2) minutes.
Extended self-test routine
recommended polling time: ( 39) minutes.
Conveyance self-test routine
recommended polling time: ( 3) minutes.
SCT capabilities: (0x003d) SCT Status supported.
SCT Error Recovery Control supported.
SCT Feature Control supported.
SCT Data Table supported.
SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAGS VALUE WORST THRESH FAIL RAW_VALUE
1 Raw_Read_Error_Rate POSR-K 100 100 050 – 0
5 Reallocated_Sector_Ct PO–CK 100 100 010 – 12288
9 Power_On_Hours -O–CK 100 100 001 – 5377
12 Power_Cycle_Count -O–CK 100 100 001 – 1163
170 Grown_Failing_Block_Ct PO–CK 100 100 010 – 3
171 Program_Fail_Count -O–CK 100 100 001 – 0
172 Erase_Fail_Count -O–CK 100 100 001 – 0
173 Wear_Leveling_Count PO–CK 098 098 010 – 79
174 Unexpect_Power_Loss_Ct -O–CK 100 100 001 – 2
181 Non4k_Aligned_Access -O—K 100 100 001 – 3558 2205 1352
183 SATA_Iface_Downshift -O–CK 100 100 001 – 0
184 End-to-End_Error PO–CK 100 100 050 – 0
187 Reported_Uncorrect -O–CK 100 100 001 – 0
188 Command_Timeout -O–CK 100 100 001 – 0
189 Factory_Bad_Block_Ct -OSR– 100 100 001 – 186
195 Hardware_ECC_Recovered –SRCK 100 100 001 – 36
196 Reallocated_Event_Count -O–CK 100 100 001 – 3
197 Current_Pending_Sector -O–CK 100 100 001 – 0
198 Offline_Uncorrectable —-CK 100 100 001 – 0
199 UDMA_CRC_Error_Count -O–CK 100 100 001 – 0
202 Perc_Rated_Life_Used —RC- 098 098 001 – 2
206 Write_Error_Rate -OSR– 100 100 001 – 0
||||||_ K auto-keep
|||||__ C event count
||||___ R error rate
|||____ S speed/performance
||_____ O updated online
|______ P prefailure warning
General Purpose Log Directory Version 1
SMART Log Directory Version 1 [multi-sector log support]
Address Access R/W Size Description
0x00 GPL,SL R/O 1 Log Directory
0x01 SL R/O 1 Summary SMART error log
0x02 SL R/O 51 Comprehensive SMART error log
0x03 GPL R/O 16383 Ext. Comprehensive SMART error log
0x04 GPL,SL R/O 255 Device Statistics log
0x06 SL R/O 1 SMART self-test log
0x07 GPL R/O 3449 Extended self-test log
0x09 SL R/W 1 Selective self-test log
0x10 GPL R/O 1 NCQ Command Error log
0x11 GPL R/O 1 SATA Phy Event Counters log
0x80-0x9f GPL,SL R/W 16 Host vendor specific log
0xa0 GPL VS 2000 Device vendor specific log
0xa0 SL VS 208 Device vendor specific log
0xa1-0xbf GPL,SL VS 1 Device vendor specific log
0xc0 GPL VS 80 Device vendor specific log
0xc1-0xdf GPL,SL VS 1 Device vendor specific log
0xe0 GPL,SL R/W 1 SCT Command/Status
0xe1 GPL,SL R/W 1 SCT Data Transfer
SMART Extended Comprehensive Error Log Version: 1 (16383 sectors)
No Errors Logged
SMART Extended Self-test Log size 3449 not supported
SMART Self-test log structure revision number 1
Num Test_Description Status Remaining LifeTime(hours) LBA_of_first_error
# 1 Extended offline Completed without error 00% 5377 –
# 2 Conveyance offline Completed without error 00% 5376 –
# 3 Short offline Completed without error 00% 5376 –
SMART Selective self-test log data structure revision number 1
SPAN MIN_LBA MAX_LBA CURRENT_TEST_STATUS
1 0 0 Not_testing
2 0 0 Not_testing
3 0 0 Not_testing
4 0 0 Not_testing
5 0 0 Not_testing
Selective self-test flags (0x0):
After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.
SCT Status Version: 3
SCT Version (vendor specific): 1 (0x0001)
SCT Support Level: 0
Device State: Active (0)
Current Temperature: ? Celsius
Power Cycle Min/Max Temperature: ?/ ? Celsius
Lifetime Min/Max Temperature: ?/ ? Celsius
Under/Over Temperature Limit Count: 0/0
SCT Temperature History Version: 2
Temperature Sampling Period: 10 minutes
Temperature Logging Interval: 10 minutes
Min/Max recommended Temperature: 0/70 Celsius
Min/Max Temperature Limit: -5/75 Celsius
Temperature History Size (Index): 478 (47)
Index Estimated Time Temperature Celsius
48 2017-12-28 10:50 ? –
… ..(476 skipped). .. –
47 2017-12-31 18:20 ? –
SCT Error Recovery Control:
Read: 40 (4,0 seconds)
Write: 40 (4,0 seconds)
Device Statistics (GP Log 0x04)
Page Offset Size Value Flags Description
0x01 ===== = = === == General Statistics (rev 2) ==
0x01 0x008 4 1163 — Lifetime Power-On Resets
0x01 0x010 4 5377 — Power-on Hours
0x01 0x018 6 23102904724 — Logical Sectors Written
0x01 0x020 6 458374142 — Number of Write Commands
0x01 0x028 6 209247356961 — Logical Sectors Read
0x01 0x030 6 1516171739 — Number of Read Commands
0x04 ===== = = === == General Errors Statistics (rev 1) ==
0x04 0x008 4 0 — Number of Reported Uncorrectable Errors
0x04 0x010 4 0 — Resets Between Cmd Acceptance and Completion
0x05 ===== = = === == Temperature Statistics (rev 1) ==
0x05 0x008 1 -128 — Current Temperature
0x05 0x010 1 – — Average Short Term Temperature
0x05 0x018 1 – — Average Long Term Temperature
0x05 0x020 1 – — Highest Temperature
0x05 0x028 1 – — Lowest Temperature
0x05 0x030 1 – — Highest Average Short Term Temperature
0x05 0x038 1 – — Lowest Average Short Term Temperature
0x05 0x040 1 – — Highest Average Long Term Temperature
0x05 0x048 1 – — Lowest Average Long Term Temperature
0x05 0x050 4 – — Time in Over-Temperature
0x05 0x058 1 70 — Specified Maximum Operating Temperature
0x05 0x060 4 – — Time in Under-Temperature
0x05 0x068 1 0 — Specified Minimum Operating Temperature
0x06 ===== = = === == Transport Statistics (rev 1) ==
0x06 0x008 4 650 — Number of Hardware Resets
0x06 0x010 4 0 — Number of ASR Events
0x06 0x018 4 0 — Number of Interface CRC Errors
0x07 ===== = = === == Solid State Device Statistics (rev 1) ==
0x07 0x008 1 9 N– Percentage Used Endurance Indicator
|||_ C monitored condition met
||__ D supports DSN
|___ N normalized value
SATA Phy Event Counters (GP Log 0x11)
ID Size Value Description
0x0001 4 0 Command failed due to ICRC error
0x000a 4 4 Device-to-host register FISes sent due to a COMRESET

view raw

M4-CT512M4SSD2.txt

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This entry was posted on 2020/01/10 at 12:00 and is filed under Hardware, Power User. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

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