When Windows 8.1 gives 80070643 on applying Office 2013 SP1
Posted by jpluimers on 2018/09/17
Steps to try first:
- Check
%windir%\Windowsupdate.log(on my system, it did not reveal anything special) - In an administrator command prompt, run
sfc /scannow(which takes a few minutes to run) - Reboot
- Run Clean Manager
%windir%\System32\cleanmgr.exe(ensure to clean up update files: it can take tens of minutes to run) - Reboot
- Download the SP1 files (I needed 32-bit x86)
- Install SP1 manually
- If it still hangs:
- In
Appwiz.cpltry a “Repair” of the Office 2013 installation - If it works: Reboot, otherwise:
- Uninstall Office 2013
- Disable the network adapter
- Reboot
- Check if KB3173424 is installed (check it with
Appwiz.cpl)- if not: download on a different machine, transfer over USB, install, then reboot
- Check ifKB3172614 is installed (which has a younger Windows Update Client)
- if not: downloadon a different machine, transfer over USB, install, then reboot
- Enable the network adapter
- Let Windows scan for updates and install them
- If you get an error 80070463 or 80070663: just reboot and retry the updates.
- Reboot
- Run Clean Manager
- Install Office 2013
- Reboot
- In
- Let Windows scan for updates and install them
- Reboot
- Run Clean Manager
- Reboot
The KB3172614 should also alleviate long during (dozens of minutes) high CPU usage of svchost.exe and TiWorker.exe when searching for Windows updates.
I used these references for my steps:
- Office version and bitness (the default is 32-bit also known as x86)
- SP 1 downloads
- [WayBack] Description of Microsoft Office 2013 Service Pack 1 (SP1)
- [WayBack] Download Service Pack 1 for Microsoft Office 2013 (KB2817430) 32-Bit Edition from Official Microsoft Download Center
- [WayBack] Download Service Pack 1 for Microsoft Office 2013 (KB2817430) 64-Bit Edition from Official Microsoft Download Center
- KB downloads
- Failures
- [WayBack] office 2013 updates fail
- [WayBack] Error code 80070643 while installing Office 2013 updates – Microsoft Community
- [WayBack] Can’t install Office 2013 updates either through Windows Update or – Microsoft Community
- [WayBack] MS Office 2013 Service Pack 1 Fails to Install – Spiceworks
- [WayBack] windows update will not work in windows 8.1 [SOLVED] – Microsoft Community
- [WayBack] Solution to the long search for Windows Updates on a newly installed Windows 8.1, 7 SP1 or Vista SP2 Search for Windows Updates takes forever? – A possible solution
- [WayBack] Error code 80070663 – Microsoft Community
- [WayBack] Error 80070663 when updating Office 2013 on Windows 7 x64 – Microsoft Community
- [WayBack] How to repair or reinstall Windows/Microsoft Update in Windows XP, Vista, 7, 8, 8.1 and 10 Repair or reinstall Windows Update | www.winhelp.us
- [WayBack] How do I reset Windows Update components?
–jeroen
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