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When Windows 8.1 gives 80070643 on applying Office 2013 SP1

Posted by jpluimers on 2018/09/17

Steps to try first:

  1. Check %windir%\Windowsupdate.log (on my system, it did not reveal anything special)
  2. In an administrator command prompt, run sfc /scannow (which takes a few minutes to run)
  3. Reboot
  4. Run Clean Manager %windir%\System32\cleanmgr.exe (ensure to clean up update files: it can take tens of minutes to run)
  5. Reboot
  6. Download the SP1 files (I needed 32-bit x86)
  7. Install SP1 manually
  8. If it still hangs:
    1. In Appwiz.cpl try a “Repair” of the Office 2013 installation
    2. If it works: Reboot, otherwise:
      1. Uninstall Office 2013
      2. Disable the network adapter
      3. Reboot
      4. Check if KB3173424 is installed (check it with Appwiz.cpl)
        1. if not: download on a different machine, transfer over USB, install, then reboot
      5. Check ifKB3172614 is installed (which has a younger Windows Update Client)
        1. if not: downloadon a different machine, transfer over USB, install, then reboot
      6. Enable the network adapter
      7. Let Windows scan for updates and install them
        1. If you get an error 80070463 or 80070663: just reboot and retry the updates.
      8. Reboot
      9. Run Clean Manager
      10. Install Office 2013
      11. Reboot
  9. Let Windows scan for updates and install them
  10. Reboot
  11. Run Clean Manager
  12. Reboot

The KB3172614 should also alleviate long during (dozens of minutes) high CPU usage of svchost.exe and TiWorker.exe when searching for Windows updates.

I used these references for my steps:

–jeroen

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