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Installing a Fujitsu PFU ScanSnap ix1500: ScanSnap Home upgrade screenshots

Posted by jpluimers on 2021/08/13

For my screenshot archive:

A retry with about 5 gigabyte of free space went further:

After the reboot, the installer is being run automatically, but with an extra parameter:

It then takes a really really long time to finish:

After that, ScanSnap Home automatically starts:

In the preferences, you can update the scanner firmware. This looks like a simple process:

But be aware: it’s not just “a few minutes”, it’s also more firewall prompts:

After this, nothing happens until you hit the seemingly disabled “Update” button:

Then the “few” minutes turn out to be more than 12 minutes:

After the 12 minutes, the Window indefinitely stays “Ending…”. None of the buttons work.


The only think left is a reboot.

After the reboot, ScanSnap Home does not automatically start: you have to start it manually, unlike ScanSnap Manager.

At first (actually: second) start it asks to convert old data.

After the conversion, the scanner is not discovered.

Even setting a manual IP address fails:

In the end, it looks like the firmware update messes with the DHCP address retrieval of the scanner. Somehow, it forces the retrieved address to be in the 192.168.1.x network instead of the actual network.

What finally work is plugging in the USB cable (be aware to use a USB 2.0 cable, as 3.x cables do not always work!) after which the WiFi is reset and the correct DHCP address is retrieved.

After this, the “ScanSnap Home – Scan” screen connects and you can use that in addition to the touch screen to scan:

The “Pencil” button allows you to edit the current profile:





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