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Jeroen W. Pluimers on .NET, C#, Delphi, databases, and personal interests

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Archive for the ‘ix500’ Category

Some videos on defining ScanSnap scan destinations (Folder, Acrobat, …)

Posted by jpluimers on 2021/10/25

For my link archive some videos below.

Note that I dislike ScanSnap Cloud, as I do not want an intermediate party in between me and my cloud provider.

I much more prefer providers like Google Drive, OneDrive, etc to configure locally and have them upload to the cloud instead of ScanSnap Could also seeing my scanned content.


Posted in Fujitsu ScanSnap, Hardware, ix100, ix1500, ix500, Power User, Scanners | Leave a Comment »

ScanSnap Home 1.4.0 update and release notes

Posted by jpluimers on 2021/09/10

The first stupid thing is that when pressing the “Install” button: it will not ask for UAC elevation, despite the UAC elevation badge:

The second is the release notes from the installer indicate there is more information to be found when clicking, but after clicking it shows exactly the same information:

Update ScanSnap Home to 1.4.0.
Modifications from 1.3.1 to 1.4.0.

– A new feature has been added to perform OCR recognition on an image of a business card or receipt again by marking the necessary parts with a frame on the preview window.

– A new feature has been added to allow users to preview multiple images on the main window.

– A new feature has been added to apply [ScanSnap Manager – Profile] to ScanSnap Home.

– Help menus and contents have been improved, allowing users to find information that they want quickly on the Help.

– Operability for linking with cloud services has been improved.

– Operability for adding and editing profiles on the taskbar has been improved.

– A modification has been made so that you can delete a content data record that is managed in ScanSnap Home even after you delete a file for the content data record in Explorer.

– The waiting time it takes after a scan has been reduced.

– A modification has been made which enables users to use the scan window as soon as it is displayed.

– Operability for contacting your support representative has been improved.

– Fixed the problem that occurs on ScanSnap iX500, preventing the Wi-Fi settings from being configured successfully with an SSID that includes double-byte characters.

– Fixed the problem where the Scan buttons for other users may not be disabled on the touch panel when users are switched.

– Fixed the problem where the scanner turns off even if [Automatic power off] is set to [Never].

– Fixed the problem that occurs when the title of a content data record is changed during text recognition, causing the changed title to return back to the original title.

– Fixed the problem that occurs when scanned images are not managed in ScanSnap Home and when they are linked with a certain application, preventing the scanned images from being saved in a specified folder.

– Fixed the problem that occurs when a connection is established with ScanSnap SDK via Wi-Fi, preventing a serial number from being obtained with the GetScannerInfo command.

– Other miscellaneous bug fixes and improvements have been done.

For details, double-click [ScanSnap Home Update].


Posted in Fujitsu ScanSnap, Hardware, ix100, ix1500, ix500, Power User, Scanners | Leave a Comment »

Windows on VMware ESXi: fixing “Unknown USB Device” or “The USB device returned an invalid USB device descriptor”

Posted by jpluimers on 2021/08/27

Sometimes, the Windows device manager shows any of the below errots for an USB 3.x device that is physically connected to the ESXi host and passes through a VM (via a virtual USB controller and virtual USB device).

This solution usually works: use a USB 2.0 cable instead of a USB 3.x cable.

If it doesn’t work, then the solutions are the same as when this happens in a pure physical solution:

In my case, I needed a USB connection, because it is the only way to reset a Fujitsu ScanSnap scanner to correct WiFi settings after it gets confused (which happens a few times per year).


The difference for devices with a known driver:

  • USB 3 cable 
  • USB 2 cable 

The difference for devices with an unknown driver:

  •  USB 3 cable 
  • USB 2 cable 

Related information

This happened with me on both a ScanSnap iX500 and iX1500, and this did not help (as I was on a more recent Windows version): [WayBack] When setting up your scanner 502: My computer does not recognize ScanSnap iX500 with a USB 3.0 port. – Fujitsu Global.

More on USB passthrough:

More on USB virtualisation:


Posted in ESXi5.5, ESXi6, ESXi6.5, Fujitsu ScanSnap, Hardware, ix500, Power User, Scanners, Virtualization, VMware, VMware ESXi | Leave a Comment »

ScanSnap Advanced Operation Guide (Mac OS) Creating Searchable PDF Files

Posted by jpluimers on 2021/08/13

This works only for PDF files originally created by ScanSnap (otherwise “Unsuccessful” with “Non-ScanSnap PDF”: [WayBack] ScanSnap Advanced Operation Guide (Mac OS) Creating Searchable PDF Files


  • Vertical text can be searched with Adobe Acrobat, but not with Spotlight or Preview.


The [Searchable PDF Converter] icon Searchable PDF Converter Icon appears in the status menu of the menu bar while Searchable PDF Converter is running. For details, refer to the ScanSnap Manager Help.

  1. Click the [Searchable PDF Converter] icon Searchable PDF Converter in the Quick Menu.
    • The [Searchable PDF Converter – PDF Conversion List] window appears, and conversion starts.
      Searchable PDF Converter


    On a window that appears when [Searchable PDF Converter] is started for the first time, click the [OK] button to open the [Searchable PDF Converter – Initial Settings] window. In the [Searchable PDF Converter – Initial Settings] window, specify the processes that are to be performed, the conversion timing, and the folder to which the converted files are saved while conversion into searchable PDF files is being performed.

    Searchable PDF Converter - Initial Settings

When using different kinds of PDFs, you get this error:

I have not figured out yet how it recognises ScanSnap generated PDF files.


Posted in Fujitsu ScanSnap, Hardware, ix500, Power User, Scanners | Leave a Comment »

Adding a Fujitsu PFU ScanSnap ix1500 scanner to a Windows machine that already had a ix500 scanner workflow was cumbersome

Posted by jpluimers on 2021/08/06

I was hoping for a quick install of the ScanSnap ix1500 on a machine that had a fully working ix500 workflow, just biting the bullet after contemplating about [WayBack] Thoughts on ix500; should I get an ix1500? for a while.

That didn’t work as expected: the Windows machine would not recognise the ix1500 when connected over USB or WiFi:

Missing driver

One problem here is that with the Ix500 installed, only the ix500 driver is known to Windows (on my machine it was in C:\Windows\Inf\oem12.inf which is identical to C:\Windows\SSDriver\SSMini\SSiX500-x64.inf) and the ScanSnap Installer software did not copy all drivers to C:\Windows\SSDriver\SSMini:

Incompatible software

I later found out that the ix1500 is incompatible with the ScanSnap Manager: [WayBack] ScanSnap iX1500 Before you buy 03 – Fujitsu Global

Read the rest of this entry »

Posted in Fujitsu ScanSnap, Hardware, ix1500, ix500, Power User, Scanners | Leave a Comment »

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