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Public traffic ticked vending machines can have good user experience.

Posted by jpluimers on 2021/06/29

At the bottom a few examples on on how not do do user experience.

Most of them are related to public traffic ticket vending machines, which seem to have a common pattern of having very low usability.

Good UX is possible

There is one example I know that has quite a good user experience, because taking usability into account aspart of the design was done at the start of the project.

This is contrary to most machines: they are built by engineers just taking into account their needs and challenges: build from existing parts, allowing for easier serviceability, aiming for ease of manufacturing.

Dutch GVB did it differently: they hired Dutch design agency [WayBack] Fabrique to design and test the user experience before the whole machine went into production.

This resulted in a machine that combines easy usability, good servicing, and straightforward manufacturing process. In addition, an “extended” version that allows for non-electronic payment was designed and manufactured in the same go.

[WayBack] Fabrique

Fabrique is a strategic design agency, specialised in service design, app development, e-commerce and website design. Discover Fabrique!

(Note I am not affiliated, nor endorsed by Fabrique. I just think they did a very good job)

Here are some pictures of the designed and manufactured machines; the vertical stripes light up the place where the next user interaction takes place:

[WayBack] GVB vervangt chipautomaten na rolstoelvriendelijke aanbesteding – Aanbestedingsnieuws

[WayBack] GVB kaartverkoopautomaten – Emerce eGuide

The old machines had not so good user experience [WayBack] Verkoopautomaten en servicepunten | GVB

Bad user experience examples via [WayBack] Bobby Goodlatte on Twitter: “I’ve found it. The worst user interface ever built 😂… “.

 

 

–jeroen

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