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Archive for October 8th, 2009

Vista SP2 update: error E_FAIL(0x80004005) caused by SYSHIPER 0x80071a91- solved!

Posted by jpluimers on 2009/10/08

It took me almost 2 days to find out the cause of this one:

When performing a Service Pack 2 update on Vista (in this case a machine that was upgraded from Vista Home to Vista Ultimate), I would always get this very descriptive error message:

E_FAIL (0x80004005)

This is the relevant portion of the CBS.LOG file (%SystemRoot%\Logs\CBS\CBS.log):

2009-10-08 12:50:16, Info CSI 000008d2 Begin executing advanced installer phase 38 (0x00000026) index 1500 (0x000005dc) (sequence 1539)
Old component: (null)
New component: Microsoft-Windows-VistaServicePack-SysHiper-SP1, Version = 6.0.6002.18005, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral
Install mode: install
Installer ID: {81a34a10-4256-436a-89d6-794b97ca407c}
Installer name: [15]"Generic Command"
2009-10-08 12:50:16, Info CSI 000008d3 Performing 1 operations; 1 are not lock/unlock and follow:
LockComponentPath (10): flags: 0 comp: {l:16 b:95113b1f0548ca013e07000004058805} pathid: {l:16 b:95113b1f0548ca013f07000004058805} path: [l:206{103}]"\SystemRoot\WinSxS\x86_microsoft-windows-syshiper_31bf3856ad364e35_6.0.6002.18005_none_77fb27ec5025e18b" pid: 504 starttime: 128994722438561151 (0x01ca480440d9bd7f)
2009-10-08 12:50:16, Info CSI 000008d4 Calling generic command executable (sequence 53 (0x00000035)): [115]"C:\Windows\WinSxS\x86_microsoft-windows-syshiper_31bf3856ad364e35_6.0.6002.18005_none_77fb27ec5025e18b\syshiper.exe"
CmdLine: [211]""C:\Windows\WinSxS\x86_microsoft-windows-syshiper_31bf3856ad364e35_6.0.6002.18005_none_77fb27ec5025e18b\syshiper.exe" /install:VistaSP1-KB936330~31bf3856ad364e35~x86~~6.0.0.18000 /hide /permanent /ignorenotexist"
2009-10-08 12:50:17, Info CSI 000008d5 Done with generic command 53 (0x00000035); CreateProcess returned 0, CPAW returned S_OK
Process exit code 0 resulted in success? TRUE
Process output: [l:358 [358]"SYSHIPER: Initialized with following command parameters: /install:VistaSP1-KB936330~31bf3856ad364e35~x86~~6.0.0.18000 /hide /permanent /ignorenotexist

SYSHIPER: Failed with error hr: 0x80070002

SYSHIPER: Failed to open registry key for read

SYSHIPER: CBS key does not exist and ignoring operation for VistaSP1-KB936330~31bf3856ad364e35~x86~~6.0.0.18000

"]
2009-10-08 12:50:17, Info CSI 000008d6 Performing 1 operations; 1 are not lock/unlock and follow:
LockComponentPath (10): flags: 0 comp: {l:16 b:951c4e1f0548ca014007000004058805} pathid: {l:16 b:951c4e1f0548ca014107000004058805} path: [l:206{103}]"\SystemRoot\WinSxS\x86_microsoft-windows-syshiper_31bf3856ad364e35_6.0.6002.18005_none_77fb27ec5025e18b" pid: 504 starttime: 128994722438561151 (0x01ca480440d9bd7f)
2009-10-08 12:50:17, Info CSI 000008d7 Calling generic command executable (sequence 54 (0x00000036)): [115]"C:\Windows\WinSxS\x86_microsoft-windows-syshiper_31bf3856ad364e35_6.0.6002.18005_none_77fb27ec5025e18b\syshiper.exe"
CmdLine: [211]""C:\Windows\WinSxS\x86_microsoft-windows-syshiper_31bf3856ad364e35_6.0.6002.18005_none_77fb27ec5025e18b\syshiper.exe" /install:VistaSP1-KB936330~31bf3856ad364e35~x86~~6.0.1.18000 /hide /permanent /ignorenotexist"
2009-10-08 12:50:17, Info CSI 000008d8 Performing 1 operations; 1 are not lock/unlock and follow:
LockComponentPath (10): flags: 0 comp: {l:16 b:951c4e1f0548ca014207000004058805} pathid: {l:16 b:951c4e1f0548ca014307000004058805} path: [l:234{117}]"\SystemRoot\WinSxS\x86_microsoft.windows.s..ation.badcomponents_31bf3856ad364e35_6.0.6001.18000_none_3891bf6bc31ec194" pid: 504 starttime: 128994722438561151 (0x01ca480440d9bd7f)
2009-10-08 12:50:17, Info CSI 000008d9 Creating NT transaction (seq 1), objectname [6]"(null)"
2009-10-08 12:50:17, Info CSI 000008da Created NT transaction (seq 1) result 0x00000000, handle @0x6b20
2009-10-08 12:50:17, Info CSI 000008db@2009/10/8:10:50:17.182 CSI perf trace:
CSIPERF:TXCOMMIT;5
2009-10-08 12:50:17, Error CSI 000008dc (F) Done with generic command 54 (0x00000036); CreateProcess returned 0, CPAW returned S_OK
Process exit code 6801 (0x00001a91) resulted in success? FALSE
Process output: [l:287 [287]"SYSHIPER: Initialized with following command parameters: /install:VistaSP1-KB936330~31bf3856ad364e35~x86~~6.0.1.18000 /hide /permanent /ignorenotexist

SYSHIPER: Failed with error hr: 0x80071a91

SYSHIPER: Failed to open registry key for write

SYSHIPER: Failed to backup registry key

"][gle=0x80004005]
2009-10-08 12:50:17, Info CSI 000008dd@2009/10/8:10:50:17.182 CSI Advanced installer perf trace:
CSIPERF:AIDONE;{81a34a10-4256-436a-89d6-794b97ca407c};Microsoft-Windows-VistaServicePack-SysHiper-SP1, Version = 6.0.6002.18005, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral;240239
2009-10-08 12:50:17, Error CSI 000008de (F) Failed execution of queue item Installer: Generic Command ({81a34a10-4256-436a-89d6-794b97ca407c}) with HRESULT HRESULT_FROM_WIN32(14109). Failure will not be ignored: A rollback will be initiated after all the operations in the installer queue are completed; installer is reliable (2)[gle=0x80004005]
2009-10-08 12:51:08, Info CSI 000008df End executing advanced installer (sequence 1539)
Completion status: HRESULT_FROM_WIN32(ERROR_ADVANCED_INSTALLER_FAILED)

Since the install and rollback of SP2 takes a very long time, it took me almost 2 days to find out the cause:

All normal solutions for issues with 0x80004005, 0x80070002 or 0x80071a91 failed.
I finally found the solution in a thread on vistax64.com.

This registry key was missing:

HKLM\Software\Microsoft\Windows\CurrentVersion\SysHiper

After adding that key in RegEdit, SP2 installed fine (and much faster too).

Many thanks user veldthui!

Back to normal work!

–jeroen

Posted in Development, Vista | 13 Comments »

 
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