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Solution when xs4all keeps sending non-billing letters to the address where the internet connection is: change contact address

Posted by jpluimers on 2018/08/31

When applying for an internet connection with xs4all and specifying a different billing address, other letters still arrive at the address where the internet connection resides.

I had that, and didn’t want it: [WayBackTwitter / Notifications. You might not want it for different reasons.

After contacting the web care, both sides learned there are three addresses:

  • billing address (bills)
  • contact address (all other post than bills)
  • service address (where your internet connection – like fiber, ADSL – is connected)

according to the webcare person, it looked like you can only change the “contact address” through the service desk. You can, so that information is still below.

But contacting the service desk revealed that you can also perform two address changes on-line after logging in to

Of course you cannot change the service address as it is where your physical internet connection resides.

xs4all service desk:


Klantenservice phone +31203987666

Opening hours:

  • 08:00 – 20:00 Monday through Friday
  • 10:00-17:00 Saturday


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