Solved: trouble trying to create a new Microsoft Account looping back to the image/audio puzzle after solving it. Solution: use Firefox.
Posted by jpluimers on 2022/12/15
So I wrote a [Wayback/Archive] Thread by @jpluimers on Thread Reader App as I got stuck even before trying to add a Microsoft Account on any on m’y devices Windows 11 or Windows 10. It started with
[Wayback/Archive] Hi @MicrosoftHelps, I have a different problem. When creating an account using Edge on Windows 10 (latest version of both; no plugins; Microsoft Defender in default settings), solving the puzzle loops back to “Please solve the puzzle so we know you’re not a robot.”
The odd thing is that it did not work in either Edge or Chrome (both based on Chromium which uses the Blink browser engine) even in the anonymous/private browsing mode (InPrivate for Edge or Incognito Mode for Chrome).
Even Firefox had trouble, despite it being based on a totally different Gecko browser engine: after solving the puzzle it would continue but instead of displaying success, it showed an error page (the error page also occurred in the Firefox Private Browsing mode):
[Wayback/Archive] Firefox does not loop but gives this error at a URL starting with
login.live.com/oauth20_authorize.srf: “We’re unable to complete your request server_error: The contextID supplied in the request did not have a matching cookie”
That error meant success, as a subsequent logon would succeed: it would continue the account setup (a birthday is required), then let you into the new account:
[Wayback/Wayback] Oh brilliant, when retrying in an anonymous Firefox window, I got a message that the account already exists (when trying in the other browsers it did not exist yet). Which means the last Firefox error did create the account. Which means I can now continue setting up the account.
–jeroen
- [Wayback/Archive] Hi @MicrosoftHelps, I have a different problem. When creating an account using Edge on Windows 10 (latest version of both; no plugins; Microsoft Defender in default settings), solving the puzzle loops back to “Please solve the puzzle so we know you’re not a robot.”
- [Wayback/Archive] I tried in an anonymous window and in Chrome (latest version, both normal and anonymous window). All give the same repeating result.
- [Wayback/Archive] Firefox does not loop but gives this error at a URL starting with
login.live.com/oauth20_authorize.srf: “We’re unable to complete your request server_error: The contextID supplied in the request did not have a matching cookie” - [Wayback/Archive] All looping puzzles started with signup.live.com/signup Since I have ran out of browsers: how to proceed from here?
- [Wayback/Wayback] Oh brilliant, when retrying in an anonymous Firefox window, I got a message that the account already exists (when trying in the other browsers it did not exist yet). Which means the last Firefox error did create the account. Which means I can now continue setting up the account.
- [Wayback/Archive] The problem persists however: at this moment you cannot create a Microsoft account on the chromium based browsers I tried (Edge and Chrome). It works in Firefox, but then after the puzzle is solved, you get an error. This error actually means “account created, please login”.
- [Wayback/Archive] Oh, after confirming date of birth, Firefox gives a new error with a URL starting with
account.live.com/error.aspx?errcode=500” Deze site is tijdelijk niet beschikbaar Deze site is wegens onderhoud tijdelijk niet beschikbaar. Probeer het later opnieuw. ” Firefox somehow defaults to Dutch.
[Wayback/Archive] Microsoft account
https://account.live.com/error.aspx?errcode=500 - [Wayback/Archive] Here is the text of the English error message: ” This site is temporarily unavailable This site is temporarily unavailable due to maintenance. Please try again later.
The Wiert Corner - irregular stream of stuff 
Leave a Reply