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Solved: trouble trying to create a new Microsoft Account looping back to the image/audio puzzle after solving it. Solution: use Firefox.

Posted by jpluimers on 2022/12/15

Message: "Please solve the puzzle so we know you're not a robot."I had trouble creating a Microsoft Account (so I could hand out on-line Office Licenses to users) where each time after solving the image or audio puzzle, it would shortly display a success, then loop back to the puzzle.

So I wrote a [Wayback/Archive] Thread by @jpluimers on Thread Reader App as I got stuck even before trying to add a Microsoft Account on any on m’y devices Windows 11 or Windows 10. It started with

[Wayback/Archive] Hi @MicrosoftHelps, I have a different problem. When creating an account using Edge on Windows 10 (latest version of both; no plugins; Microsoft Defender in default settings), solving the puzzle loops back to “Please solve the puzzle so we know you’re not a robot.”

The odd thing is that it did not work in either Edge or Chrome (both based on Chromium which uses the Blink browser engine) even in the anonymous/private browsing mode (InPrivate for Edge or Incognito Mode for Chrome).

Even Firefox had trouble, despite it being based on a totally different Gecko browser engine: after solving the puzzle it would continue but instead of displaying success, it showed an error page (the error page also occurred in the Firefox Private Browsing mode):

[Wayback/Archive] Firefox does not loop but gives this error at a URL starting with login.live.com/oauth20_authorize.srf : “We’re unable to complete your request server_error: The contextID supplied in the request did not have a matching cookie”

Error: "We're unable to complete your request server_error: The contextID supplied in the request did not have a matching cookie"

That error meant success, as a subsequent logon would succeed: it would continue the account setup (a birthday is required), then let you into the new account:

[Wayback/Wayback] Oh brilliant, when retrying in an anonymous Firefox window, I got a message that the account already exists (when trying in the other browsers it did not exist yet). Which means the last Firefox error did create the account. Which means I can now continue setting up the account.

–jeroen


  1. [Wayback/Archive] Hi @MicrosoftHelps, I have a different problem. When creating an account using Edge on Windows 10 (latest version of both; no plugins; Microsoft Defender in default settings), solving the puzzle loops back to “Please solve the puzzle so we know you’re not a robot.”

    Message: "Please solve the puzzle so we know you're not a robot."

  2. [Wayback/Archive] I tried in an anonymous window and in Chrome (latest version, both normal and anonymous window). All give the same repeating result.

    Briefly shown: "Create account"

  3. [Wayback/Archive] Firefox does not loop but gives this error at a URL starting with login.live.com/oauth20_authorize.srf : “We’re unable to complete your request server_error: The contextID supplied in the request did not have a matching cookie”
  4. [Wayback/Archive] All looping puzzles started with signup.live.com/signup Since I have ran out of browsers: how to proceed from here?
  5. [Wayback/Wayback] Oh brilliant, when retrying in an anonymous Firefox window, I got a message that the account already exists (when trying in the other browsers it did not exist yet). Which means the last Firefox error did create the account. Which means I can now continue setting up the account.
  6. [Wayback/Archive] The problem persists however: at this moment you cannot create a Microsoft account on the chromium based browsers I tried (Edge and Chrome). It works in Firefox, but then after the puzzle is solved, you get an error. This error actually means “account created, please login”.
  7. [Wayback/Archive] Oh, after confirming date of birth, Firefox gives a new error with a URL starting with account.live.com/error.aspx?errcode=500 ” Deze site is tijdelijk niet beschikbaar Deze site is wegens onderhoud tijdelijk niet beschikbaar. Probeer het later opnieuw. ” Firefox somehow defaults to Dutch.

    Error " Deze site is tijdelijk niet beschikbaar Deze site is wegens onderhoud tijdelijk niet beschikbaar. Probeer het later opnieuw. "

    [Wayback/Archive] Microsoft account https://account.live.com/error.aspx?errcode=500

  8. [Wayback/Archive] Here is the text of the English error message: ” This site is temporarily unavailable This site is temporarily unavailable due to maintenance. Please try again later.

    This site is temporarily unavailable
This site is temporarily unavailable due to maintenance. Please try again later.


 

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