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Jeroen W. Pluimers on .NET, C#, Delphi, databases, and personal interests

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Increase sales: ensure your web-shop is accessible

Posted by jpluimers on 2021/09/01

TL;DR:

  • Inaccessible web-shops cut themselves off from at least 5% customers.
  • Customers with accessibility issues are very loyal, so if your accommodate them, they will stay
  • Accessible web sites cut back on customer support questions (as high as a 15-30% decrease) saving on average EUR 10 per customer support request

Source: Maak webwinkels ook toegankelijk voor mensen met een beperking (behind a sign-in wall, sometimes this link or visiting via the below Twitter posts works)

Via:

 

–jeroen

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