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Windows and the current state of S.M.A.R.T. tooling that understands NVMe

Posted by jpluimers on 2021/09/16

I had trouble with two Intel 600p NVMe SSD devices: read-errors.

It appeared only few tools understand how to get S.M.A.R.T. health information from them, and even then they did not explain the read errors.

I’m going to RMA them, but in case anyone else needs to get health information from NVMe SSD devices, here is which tools do what:

So basically, CrystalDiskInfo and HD Tune are my first line of checking for drive issues, followed by smartmontools to get text output, then by vendor specific tools to assist with the RMA.

In the past, I used another smartmontools wrapper, but it was discontinued and had an even older version than GSmartControl: Source: Closed: HDD Guardian – Home.

On Intel 600p becoming locked in read-only mode after failure:

Start of Intel RMA procedure via [Wayback] Warranty Information.

My case looks remarkably similar to [Wayback] Full Diagnostic Scan always fails during Read Scan on my SSD 600p Series 256GB – Intel Community.

A few screenshots of the tools I used for health information:

–jeroen


smartctl 7.2 2020-12-30 r5155 [x86_64-w64-mingw32-w10-b19043] (sf-7.2-1)
Copyright (C) 2002-20, Bruce Allen, Christian Franke, http://www.smartmontools.org
=== START OF INFORMATION SECTION ===
Model Number: INTEL SSDPEKKW010T7
Serial Number: BTPY7425047S1P0H
Firmware Version: PSF121C
PCI Vendor/Subsystem ID: 0x8086
IEEE OUI Identifier: 0x5cd2e4
Controller ID: 1
NVMe Version: 1.2
Number of Namespaces: 1
Namespace 1 Size/Capacity: 1.024.209.543.168 [1,02 TB]
Namespace 1 Formatted LBA Size: 512
Local Time is: Thu Sep 09 23:05:57 2021 WEDT
Firmware Updates (0x12): 1 Slot, no Reset required
Optional Admin Commands (0x0006): Format Frmw_DL
Optional NVM Commands (0x001e): Wr_Unc DS_Mngmt Wr_Zero Sav/Sel_Feat
Log Page Attributes (0x03): S/H_per_NS Cmd_Eff_Lg
Maximum Data Transfer Size: 32 Pages
Warning Comp. Temp. Threshold: 70 Celsius
Critical Comp. Temp. Threshold: 80 Celsius
Supported Power States
St Op Max Active Idle RL RT WL WT Ent_Lat Ex_Lat
0 + 9.00W – – 0 0 0 0 5 5
1 + 4.60W – – 1 1 1 1 30 30
2 + 3.80W – – 2 2 2 2 30 30
3 – 0.0700W – – 3 3 3 3 10000 300
4 – 0.0050W – – 4 4 4 4 2000 10000
Supported LBA Sizes (NSID 0x1)
Id Fmt Data Metadt Rel_Perf
0 + 512 0 0
=== START OF SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED
SMART/Health Information (NVMe Log 0x02)
Critical Warning: 0x00
Temperature: 27 Celsius
Available Spare: 89%
Available Spare Threshold: 10%
Percentage Used: 4%
Data Units Read: 87.913.671 [45,0 TB]
Data Units Written: 93.586.190 [47,9 TB]
Host Read Commands: 2.442.911.031
Host Write Commands: 2.603.238.360
Controller Busy Time: 33.761
Power Cycles: 20
Power On Hours: 27.452
Unsafe Shutdowns: 20
Media and Data Integrity Errors: 76
Error Information Log Entries: 76
Warning Comp. Temperature Time: 0
Critical Comp. Temperature Time: 0
Error Information (NVMe Log 0x01, 16 of 64 entries)
Num ErrCount SQId CmdId Status PELoc LBA NSID VS
0 76 7 0x00c8 0x0281 – 98033472 1 –
1 75 7 0x006d 0x0281 – 98033378 1 –
2 74 7 0x0053 0x0281 – 98033408 1 –
3 73 2 0x00a9 0x0281 – 184697906 1 –
4 72 8 0x00f7 0x0281 – 98033454 1 –
5 71 1 0x00c1 0x0281 – 184697856 1 –
6 70 1 0x0012 0x0281 – 98099712 1 –
7 69 1 0x008a 0x0281 – 98033408 1 –
8 68 1 0x0073 0x0281 – 184697856 1 –
9 67 1 0x00be 0x0281 – 98099712 1 –
10 66 1 0x0066 0x0281 – 98033408 1 –
11 65 1 0x0082 0x0281 – 184697856 1 –
12 64 1 0x004d 0x0281 – 98099712 1 –
13 63 1 0x0031 0x0281 – 98033408 1 –
14 62 1 0x003d 0x0281 – 184697856 1 –
15 61 1 0x00d7 0x0281 – 98099712 1 –
… (48 entries not read)

smartctl 7.2 2020-12-30 r5155 [x86_64-w64-mingw32-w10-b19043] (sf-7.2-1)
Copyright (C) 2002-20, Bruce Allen, Christian Franke, http://www.smartmontools.org
=== START OF INFORMATION SECTION ===
Model Number: INTEL SSDPEKKW010T7
Serial Number: BTPY750500091P0H
Firmware Version: PSF121C
PCI Vendor/Subsystem ID: 0x8086
IEEE OUI Identifier: 0x5cd2e4
Controller ID: 1
NVMe Version: 1.2
Number of Namespaces: 1
Namespace 1 Size/Capacity: 1.024.209.543.168 [1,02 TB]
Namespace 1 Formatted LBA Size: 512
Local Time is: Fri Sep 10 12:45:25 2021 WEDT
Firmware Updates (0x12): 1 Slot, no Reset required
Optional Admin Commands (0x0006): Format Frmw_DL
Optional NVM Commands (0x001e): Wr_Unc DS_Mngmt Wr_Zero Sav/Sel_Feat
Log Page Attributes (0x03): S/H_per_NS Cmd_Eff_Lg
Maximum Data Transfer Size: 32 Pages
Warning Comp. Temp. Threshold: 70 Celsius
Critical Comp. Temp. Threshold: 80 Celsius
Supported Power States
St Op Max Active Idle RL RT WL WT Ent_Lat Ex_Lat
0 + 9.00W – – 0 0 0 0 5 5
1 + 4.60W – – 1 1 1 1 30 30
2 + 3.80W – – 2 2 2 2 30 30
3 – 0.0700W – – 3 3 3 3 10000 300
4 – 0.0050W – – 4 4 4 4 2000 10000
Supported LBA Sizes (NSID 0x1)
Id Fmt Data Metadt Rel_Perf
0 + 512 0 0
=== START OF SMART DATA SECTION ===
SMART overall-health self-assessment test result: FAILED!
– available spare has fallen below threshold
– media has been placed in read only mode
SMART/Health Information (NVMe Log 0x02)
Critical Warning: 0x09
Temperature: 34 Celsius
Available Spare: 0%
Available Spare Threshold: 10%
Percentage Used: 0%
Data Units Read: 9.254.093 [4,73 TB]
Data Units Written: 11.527.518 [5,90 TB]
Host Read Commands: 140.969.433
Host Write Commands: 114.176.387
Controller Busy Time: 2.393
Power Cycles: 22
Power On Hours: 27.149
Unsafe Shutdowns: 19
Media and Data Integrity Errors: 231
Error Information Log Entries: 231
Warning Comp. Temperature Time: 10
Critical Comp. Temperature Time: 0
Error Information (NVMe Log 0x01, 16 of 64 entries)
Num ErrCount SQId CmdId Status PELoc LBA NSID VS
0 231 2 0x00eb 0x0281 – 1805240240 1 –
1 230 4 0x0056 0x0281 – 1800434846 1 –
2 229 8 0x00c9 0x0281 – 1796255884 1 –
3 228 2 0x002a 0x0281 – 1791635165 1 –
4 227 6 0x00e5 0x0281 – 1790971578 1 –
5 226 2 0x0007 0x0281 – 1786802123 1 –
6 225 4 0x00cc 0x0281 – 1786313640 1 –
7 224 2 0x00e3 0x0281 – 1781969081 1 –
8 223 6 0x0013 0x0281 – 1781535958 1 –
9 222 2 0x0001 0x0281 – 1779073197 1 –
10 221 4 0x00d7 0x0281 – 1777200551 1 –
11 220 6 0x007a 0x0281 – 1776878020 1 –
12 219 2 0x0078 0x0281 – 1772367509 1 –
13 218 2 0x005e 0x0281 – 1772238514 1 –
14 217 8 0x0067 0x0281 – 1762821297 1 –
15 216 4 0x0094 0x0281 – 1762710670 1 –
… (48 entries not read)

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